You know it. I know it. It is no secret. You want your business to grow. As the new year begins, even though it is trendy to say, “I do not make new year resolutions”, you probably have thought, deep inside, how to improve your business results in 2018. I know you have. I have done it as well.
What does seem to be a secret - unless you are working with management consultants on performance improvement programs – is that business results depend on a few key variables that need to work together, like the parts of an engine or the neurons in our brains. Like a system. These variables include:
Leadership: What is “leadership”? Is it different than “management”? Leaders shape the image of the future that their companies can commit to (vision). Managers use resources to drive towards that future (mission). What is your vision? Confident in your mission? Is everyone engaged and accountable?
Customers: You want customers, right? Some businesses treat customers like they are a hassle – purveyors of problems. Bad choice. Love your customers. They choose to work with you and will leave if you don’t work with them. Invest in getting to know them. Then deliver. Does every employee understand this?
Strategies: Your organizational vision can be achieved in different ways. Can you articulate your strategies? Contingencies? Are all your decisions (and those of your team) filtered by your strategies? If not, why not?
Employees: They are needed and important. As leaders, we must help to nurture and develop them professionally. Are they empowered? Do they know the consequences of their decisions? Are they encouraged to take risks to better serve a client? Are you willing to not micromanage?
Operations: When discussing operations, people tell me, “I don’t need a process; I know what to do” and “Why use a checklist? I have great memory”. Yes, we can “operate” by the seat-of-our-pants though I must be convinced, using data and analyses, that this is the better way to performance excellence. To date, I have not seen the evidence. Formalize your operations to the level of organizational maturity you desire.
Business Intelligence: Capture good business data. Analyze it. Change your business accordingly. No good reason not to. Enough said.
It’s your call. Create value and the money will come, Value exists in each of these variables. Think about cause-and-effect. Have a great and prosperous 2018!
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Francisco J. Melero
Francisco J. Melero is THCC’s COO. Francisco also operates Melero International, a management consulting firm specializing in performance excellence. Learn about the Tucson Hispanic Chamber of Commerce (THCC) at www.tucsonhispanicchamber.org. Melero International’s website is www.melerointernational.com.
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Our goal is to help member companies grow and prosper. We work to achieve this goal by advocating a pro-business agenda in Tucson and connecting members with business leaders and policy makers. How? With Networking & educational events, and online initiatives — like this blog.